Sorry to hear things are not working out. Why would you like to cancel?
Can we help with a discount?
Would 20% OFF change your mind?
Let us know how we can fix it
Totally fair. We're really proud that our products use high-quality ingredients (with no bulking fillers). Unfortunately, that also means it's harder for us to be as affordable as we would like. Cost shouldn't be the only reason you don't get to try Skinsei. How about a discount on your next kit?
Interested in seeing other skincare brands? We appreciate the honesty and also wonder if a discount might help you reconsider our future together?
So your experience wasn’t what you imagined? Let’s make it right. Our friendly skincare advisors are here to listen to your concerns and get you the support you need. Message us at firstname.lastname@example.org
In the meantime, would a discount make you reconsider?
Pause while you're away
Pause until you're ready for more
Good news: you don't have to cancel. You can pause your subscription so your new monthly kit is waiting for you when you get home. And don't worry, you won't have to pay anything while your subscription is paused. Bon voyage!
We always put a little extra in our products — for those who apply generously (guilty). If you're still working through what you have, you can pause your subscription until you're ready for more.
Swap your products for free
Sorry to hear things aren't working out. There are lots of factors that can affect how your skin responds to new products—that's why we suggest 2 or 3 alternates based on your diagnostic. You can see your other matches at the bottom of each product page and swap them for free!
Your skin is unique
Get in touch
Sometimes it takes longer than we'd like to see results. This could be due to changes in your environment, stress levels and/or lifestyle.
If after one month, you're still not seeing the results you want, please contact one of our skincare advisors at email@example.com to find a kit that's a better match for your skin, environment and where you're at now.
We're really sorry to hear that and want to help however we can. Please get in touch with our skincare advisors by reaching out to firstname.lastname@example.org and let us know the extent of irritation. We can advise you on what to do next.
In the case of a medical emergency please contact us on: 1-800-745-9269 (24 hours a day, 7 days a week).
We are sad to see you go
Thank you for trying Skinsei—it means a lot to us. We're sorry it didn't work out, but we hope you find the right skincare for you. If you'd like to tell us more about your experience or what we could have done better, please provide details in the section below.
We are updating the recommendated products. We hope you enjoy the new look but need you to update your diagnostic so you can get the latest and greatest product recommendations.
Thank you for your patience