Terms of Sale
These Terms of Sale (these “Terms of Sale”) govern your purchase of product(s) on this website, including through the mobile version hereof (collectively, this “Site”). This Site and its related services and applications (collectively, this “Service”) is being offered by a subsidiary of Conopco, Inc. d/b/a Unilever ("Skinsei" or "we"), which is a member of the Unilever group of companies. For more information on the Unilever companies and their product brands, click here. Skinsei may, in its sole discretion and at any time, modify, suspend or discontinue these Terms of Sale and/or this Site or specific portions of it.
PLEASE NOTE THE AUTOMATIC RENEWAL AND BINDING ARBITRATION TERMS BELOW.
By purchasing a subscription on this Site, you agree that we may charge your payment card on the date you sign up for a subscription and again, automatically, on the same date of each subsequent month, continuously until you affirmatively cancel your subscription. The amount charged will be the same fee (plus taxes) that you paid for your initial purchase, which you can view in the “Subscriptions” page by logging into your existing account on www.skinsei.com. You may cancel your subscription by logging in to your account at www.skinsei.com, emailing us at email@example.com, or calling Customer Care at 1-800-621-2079. You must cancel your subscription at least two days prior to the start of the next subscription period in order to avoid incurring a charge for the upcoming period. These auto-renewal terms, including our refund and cancellation policies, are described in more detail in Sections 2 and 3 below.
By purchasing a subscription on this Site, you also agree to resolve any controversy or claim arising out of these Terms of Sale through binding arbitration on an individual basis instead of in court. These arbitration terms are described in more detail in Section 7 below.
1. Agreement to Be Bound
You must be 18 years of age or older to visit or use the Skinsei services in any manner. By visiting the Skinsei site or accepting the Terms, you represent and warrant to the Company that you are 18 years of age or older, and that you have the right, authority, and capacity to agree to and abide by these Terms. You also represent and warrant to the Company that you will use Skinsei in a manner consistent with any and all applicable laws and regulations.
Your purchase of one or more products and/or subscriptions on this Site constitutes your agreement with Skinsei to be bound by, and to act in accordance with, these Terms of Sale. By using the Site to order a subscription, you agree that you have read, understand, and agree to be bound by these Terms of Sale, you are of legal age to form a binding contract with us, and you have the authority to enter into these Terms of Sale (including the legal right to use any credit card(s) utilized in connection with a transaction). You may not purchase products or subscriptions for further distribution or resale or for any other commercial or business purpose. The subscription and all rights and privileges conferred are personal and non-transferable. If you do not wish to be bound by these Terms of Sale, you may not order any subscriptions or products on the Site. The Site is available only for purchases made and delivered within the U.S., and it is not intended for children.
2. Orders and Shipping
a. General Order Information
In the unlikely event that an item you order is out of stock, our Customer Care team will contact you, and you will have the option to either place an updated order (without the out of stock item) or cancel the entire order. In either case you can request to be notified by email when the product is back in stock.
If any problems arise with your order, the shipping address, or payment card associated with your subscription, we may notify you via e-mail using the address associated with your account. Please keep your information current with an accurate email address that you regularly check. If problems arise with your order that we cannot resolve, your order may be cancelled, and we may not be able to process future recurring orders until the problem has been resolved.
b. Product Pricing
The price that we will charge you for the subscription may be based on a tiered pricing structure that depends on the subscription chosen and the number of products in your recurring orders. You may view or customize the products in your orders and view pricing information through your plan summary by logging into your account at www.skinsei.com. Adding or removing products from an order, or changing your subscription, may change the price charged for your orders. We reserve the right to change a product’s price or the tiered pricing structure at any time, with appropriate notice to you. We do not provide price protection or refunds in the event of promotions or price decreases.
c. Notice of Continuous Automatic Renewals and Charges
BY PURCHASING A SUBSCRIPTION, YOU ACKNOWLEDGE THAT YOUR SUBSCRIPTION HAS AN INITIAL PAYMENT FOR YOUR INITIAL ORDER AND AN AUTOMATICALLY RECURRING MONTHLY PAYMENT UNTIL YOU AFFIRMATIVELY CANCEL YOUR SUBSCRIPTION. YOU ACCEPT RESPONSIBILITY FOR ALL RECURRING CHARGES PRIOR TO YOUR CANCELLATION. YOUR SUBSCRIPTION WILL BE AUTOMATICALLY EXTENDED FOR SUCCESSIVE MONTHLY PERIODS, AT THE ORIGINAL SUBSCRIPTION RATE UNLESS WE PROVIDE NOTICE TO YOU, WITH CHARGES TO THE PAYMENT CARD YOU PROVIDE US. Following purchase and initial payment, we may submit periodic charges to the payment card you provide us, without further authorization from you, until you cancel your subscription or notify us that you wish to change your payment method (according to the instructions set forth in Section 3 below). Your credit card will be charged on the on the first day of each subscription period. You have the option to select an alternative delivery date by logging into your account and selecting “change delivery date” under the Subscriptions page. You will only be charged on the date that your next order is processed.
d. Delivery Information
Orders will only be shipped and delivered to addresses located within the United States. Skinsei will not ship to U.S. territories, military & air force bases and Canada. An order may only be shipped to one delivery address.
e. Multiple Shipments
The merchandise you order may arrive in more than one box, but you will not incur any additional shipping charges under such circumstances. The total charges for all shipments, including the shipping charges, will equal the total for the entire order stated during the checkout process.
f. Delivery Methods
Your shipment will arrive via UPS SurePost. Because of this service, your final delivery may be completed either by the U.S. Postal Service or by UPS. We offer the following delivery methods:
48 Contiguous States Standard Ground Delivery 4-10 Business Days Alaska/Hawaii Standard Ground Delivery
Standard delivery is the only delivery option. Items will arrive within 4-10 business days for most items that are in stock, excluding Alaska & Hawaii, which will arrive within 7-14 business days. Please note that your package will not be delivered on a national holiday, and that national holidays may impact delivery times.
g. Risk of Loss
THE RISK OF LOSS SHALL PASS TO YOU AS SOON AS YOUR ORDER IS PLACED BY OUR SHIPPING PROVIDER AT THE DELIVERY ADDRESS YOU PROVIDE DURING THE CHECKOUT PROCESS. YOU HEREBY RELEASE US FROM ANY AND ALL LIABILITY IN THE EVENT YOU (A) PROVIDE AN INCORRECT DELIVERY ADDRESS DURING THE CHECKOUT PROCESS AND/OR (B) FAIL TO COLLECT THE MERCHANDISE FROM THE DELIVERY ADDRESS YOU PROVIDE DURING THE CHECKOUT PROCESS. WE ASSUME NO RESPONSIBILITY FOR THEFT OF MERCHANDISE FROM YOUR DELIVERY ADDRESS AFTER OUR SHIPPING PROVIDER HAS LEFT THE ITEM AT THE DELIVERY ADDRESS.
h. Disclaimer of Warranties and Limitation of Liability
EXCEPT FOR ANY WARRANTIES EXPRESSLY PROVIDED HEREIN, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, REGARDING ANY PRODUCTS OR SERVICES, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. YOU UNDERSTAND AND AGREE THAT, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE AND OUR PARENTS SHALL NOT BE LIABLE TO YOU UNDER ANY THEORY OF LIABILITY (WHETHER IN TORT (INCLUDING NEGLIGENCE), CONTRACT, OR OTHERWISE) FOR ANY CONSEQUENTIAL, INDIRECT, INCIDENTAL, SPECIAL, OR EXEMPLARY DAMAGES THAT MAY BE INCURRED BY YOU IN CONNECTION WITH THE PRODUCTS OR SERVICES, WHETHER OR NOT WE HAVE BEEN ADVISED OF OR SHOULD HAVE BEEN AWARE OF THE POSSIBILITY OF ANY SUCH LOSSES. YOU UNDERSTAND AND AGREE THAT, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL LIABILITY IN CONNECTION WITH THE PRODUCTS OR THESE TERMS OF SALE WILL NOT EXCEED THE AMOUNT ACTUALLY PAID BY YOU UNDER THESE TERMS OF SALE.
3. Cancellations, Returns, Exchanges and Refunds
Skinsei offers the ability for subscription customers to change the delivery date of an upcoming subscription order. You can change the upcoming delivery date of an order by logging into your account on www.skinsei.com, going to the Subscriptions page, and choosing to change delivery date. You may email any questions about this to us at firstname.lastname@example.org.
a. Order Cancellations
If you would like to make changes to, or cancel, your order, please (i) call Customer Care at 1-800-621-2079 between 8:30 am – 5:00 pm ET Monday through Friday, or email us email@example.com, and we will do our best to accommodate your request. Any changes to your recurring subscription orders must be received no later than 5 pm ET two days before the next order is processed, or you will be charged for the next monthly shipment, without refund.
b. Subscription Cancellations
YOU ACKNOWLEDGE AND AGREE THAT EACH SUBSCRIPTION AUTOMATICALLY RENEWS UNLESS YOU CANCEL IT, OR WE SUSPEND OR TERMINATE IT IN ACCORDANCE WITH THESE TERMS.
Skinsei will automatically renew your Subscription and charge your Payment Method and, as authorized by you by agreeing to the automatic renewal of your subscription.
Your Payment Method will be charged at least one full day prior to your next box shipping date. We will charge your Payment Method with the applicable cost for your Box, along with any shipping and handling costs and sales or similar taxes that may be charged with your Membership.
To avoid being charged, you must cancel your subscription or change your subscription order date no later than 5 pm EST two business days before next recurring date. Charges are automatically processed at the beginning of each subscription period based on your monthly cycle. You may cancel your subscription by logging on to your account at www.skinsei.com and going to the Subscriptions page, emailing us at firstname.lastname@example.org, or calling Customer Care at 1-800-621-2079. We will continue to bill your Payment Method on a recurring basis until you cancel. If you fail to change your delivery date or cancel your subscription before your next recurring subscription order is processed and your card is charged, you will not be eligible for a refund on that month’s recurring order.
We may, in our discretion, elect to cancel any order or subscription at any time. Any subscription cancelled by us will be refunded to the extent payment has already been processed.
Skinsei will automatically renew your Subscription and charge your Payment Method and, as authorized by you by agreeing to the automatic renewal of your subscription.
c. Refunds – Our 30-day Happiness Guarantee
If you are dissatisfied with one of our products in your first Skinsei order you receive, for any reason, we will refund the amount paid for that product. Refund requests must be made within 30 days of the shipment date and can be submitted via email@example.com or by calling Customer Care at 1-800-621-2079. Once we receive your request, we will credit the amount paid for the returned product(s) (minus any shipping and handling costs or fees related to the original purchase, which are non-refundable) to the payment card you provided to us to make the original purchase. We do not control when a specific credit card or payment method company processes a chargeback transaction. In the case of non-subscription orders, we will not provide a refund if you make a request more than 30 days after the date of shipment of your order. In the case of a recurring subscription order series, we will not provide a refund on any subsequent orders placed or received after the first order in your subscription series.
d. Defective or Damaged Merchandise
In the event that we processed your order incorrectly, or that you received a defective or damaged item, please (i) call Customer Care at 1-800-621-2079 between 8:30 am – 5:00 pm ET Monday through Friday, or (ii) email Customer Care at firstname.lastname@example.org and we will provide a full refund and/or replace the item.
4. Price and Payment
All prices shown on the Site are in U.S. Dollars and are exclusive of applicable sales tax. Sales tax will be applied to all orders shipped to AL, AZ, AR, CA, CO, CT, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, NE, NV, NJ, NM, NY, NC, ND, OH, OK, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, WV, WI and WY, and is calculated based on the shipping address on your order.
We allow you to use discount codes on the Site strictly in accordance with the terms and conditions upon which they were issued. We reserve the right to reject or cancel any order that does not comply with such terms and conditions. In the event of any inconsistency between the discount code terms and conditions and these Terms of Sale, the discount code terms and conditions shall prevail.
From time to time we will offer various promotions that can be applied to your order using a promotional code, which we will provide to you. You will enter the applicable promotion code in the space provided during the checkout process, before you submit your order. The value of the promotion will be applied to your order (but may not be displayed as a separate line item).
While the terms and conditions for each promotion will vary, most of our offers last for a limited time, and have associated promotional codes that can only be used once per customer and cannot be combined with other offers. Promotional shipping offers will apply to orders that meet the particular promotional guidelines, such as the applicable merchandise total (before tax and shipping/handling charges are applied) and the requirement that the order be shipped to a single address. Generally, shipping promotions will only apply to standard shipping, unless otherwise noted.
Some offers will not have an associated promotional code – they can simply be added to your shopping cart, and the promotion will be applied, as long as you have met the other offer requirements. If you have any questions about a promotion, or whether your order qualifies, feel free to (i) call Customer Care at 1-800-621-2079 between 8:30 am – 5:00 pm ET Monday through Friday.
7. Arbitration Agreement
ANY CONTROVERSY OR CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OF SALE OR ANY PRODUCTS SOLD OR DISTRIBUTED THROUGH THE SITE WILL BE RESOLVED BY BINDING ARBITRATION ON AN INDIVIDUAL BASIS, INSTEAD OF IN COURT. THE ARBITRATION OF DISPUTES PURSUANT TO THESE TERMS OF SALE SHALL BE IN YOUR INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE OR JOIN THE CLAIMS OF OTHER PERSONS OR PARTIES WHO MAY BE SIMILARLY SITUATED.
The arbitration will take place in a location determined by the arbitrator (provided that such location is reasonably convenient for you), or a different location as may be mutually agreed upon by the parties. The arbitration will be conducted under the rules for commercial disputes set forth in the Comprehensive Arbitration Rules and Procedures of JAMS (“JAMS Rules and Procedures”). Judgment upon the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof. The arbitrator shall be selected pursuant to the JAMS Rules and Procedures. The arbitrator will apply New York law consistent with the Federal Arbitration Act and applicable statutes of limitations and shall honor claims of privilege recognized at law. In the event that you, as claimant, demonstrate that the costs of arbitration will be prohibitive as compared to the costs of litigation, we will pay as much of your filing and hearing fees in connection with the arbitration as the arbitrator deems necessary to prevent the arbitration from being cost-prohibitive.
If any part of this arbitration provision is deemed to be invalid, unenforceable, or illegal (other than that claims will not be arbitrated on a class or representative basis), or otherwise conflicts with the rules and procedures established by JAMS, then the balance of this arbitration provision shall remain in effect and shall be construed in accordance with its terms as if the invalid, unenforceable, illegal or conflicting provision were not contained herein. If, however, the portion that is deemed invalid, unenforceable or illegal is that claims will not be arbitrated on a class or representative basis, then the entirety of this arbitration provision shall be null and void, and neither you nor Skinsei shall be entitled to arbitrate the dispute. Upon filing a demand for arbitration, all parties to the arbitration will have the right of discovery, which discovery shall be completed within sixty (60) days after the demand for arbitration is made, unless further extended by mutual agreement of the parties.
Your right to reject: If you do not want this arbitration provision to apply, you may reject it by mailing or emailing a written rejection notice which describes this arbitration provision, includes your name, address, phone number, product names, and date of receipt of the products, and tells us that you are rejecting this arbitration provision to: Unilever, Attn: Legal Department, 700 Sylvan Avenue, Englewood Cliffs, NJ 07632. If you reject this arbitration provision, that does not affect any other provision of these terms or your ability to use the Service. If you do not reject this arbitration provision, it will be effective as of the date of purchase.
8. General Terms
These Terms of Sale and any action related thereto will be governed and interpreted by and under the laws of the State of New York, without giving effect to any principles that provide for the application of the law of another jurisdiction. The paragraph headings in these Terms of Sale are for convenience and have no legal or binding effect. Any delay or failure by us to exercise or enforce any right or provision of these Terms of Sale will not constitute a waiver of such right or provision. No waiver of any breach or default shall constitute a waiver of any subsequent breach or default. If a court of competent jurisdiction finds any provision of these Terms of Sale, or portion thereof, to be unenforceable, that provision will be enforced to the maximum extent permissible so as to affect the intent of the parties, and the remainder of these Terms of Sale will continue in full force and effect. We will not be liable for any delay or failure to perform resulting from causes beyond our reasonable control, including, but not limited to, acts of God, war, terrorism, riots, fire, floods, accidents, strikes, or shortages of transportation facilities, fuel, energy, labor or materials.
Promoter and data controller: Unilever USA, 800 Sylvan Ave, Englewood Cliffs, NJ 07632.
Distributed by: Unilever USA, 800 Sylvan Ave, Englewood Cliffs, NJ 07632